It is the active, conscious skill of building and maintaining healthy, respectful, and productive connections with people in your professional and personal life .

Networking is often transactional and focused on quantity. Relationship management is about quality and trust. It's the skill of maintaining the connection long after the first meeting .

No! This is a common myth. "People-pleasing" is unhealthy relationship management. This course teaches you Assertiveness and Boundaries, so you can be respectful and get your own needs met .

This course is the antidote to "office politics." Politics are often based on manipulation. This course is based on trust, honesty, and collaboration. You'll learn to navigate politics, but you won't learn to play them .

Yes! Introverts are often excellent at relationship management. They are typically fantastic listeners and are skilled at building deep, one-on-one connections. This course will leverage your natural strengths .

No. These skills are uncommon. Most of us are never taught how to actively listen, give feedback, or handle conflict. We just "wing it." This course gives you a professional framework  .

It is 100% a set of skills. You can learn to be a better listener, a more assertive communicator, and a better conflict resolver, just like you can learn accounting .

Trust. A huge part of this course is learning the "elements" of trust (Reliability, Honesty, Empathy) and how to build them .

This is the "capstone" course. It uses all the other skills:

• Listening is the tool to gather information.
• Empathy is the tool to build connection.
• Assertiveness is the tool to protect yourself.
• Conflict Resolution is the tool to repair.

"Managing Relationships" is the master skill that brings them all together .

This course is a masterclass in EQ. EQ is about managing yourself (Self-Awareness, Self-Regulation) and managing others (Empathy, Social Skills). This course focuses on the "Social Skills" part .

Proactive Communication. Understand your boss's goals and "success metrics." Keep them informed before they have to ask you for an update. Present solutions, not just problems .

It's not about "liking." It's about being "professional." Find common ground (the success of the company), be reliable, and maintain a respectful, positive attitude .

The key is reliability. Be the person who does what they say they will do. Share credit, don't just take it. Be a good listener .

This is your first leadership test. The key is clarity and respect. Give clear instructions (don't assume they know), be available for questions, and give specific positive feedback .

The same way. Be clear, be fair, be consistent. Protect your team from outside problems, and give them the credit for successes. Your job is to support them, not just command them .

Use the Assertiveness tools.

1. Facts: "Hi Ravi, I noticed the report wasn't in my inbox this morning."
2. Impact: "Because of that, I can't start my part, and we are at risk of missing the deadline."
3. Need: "Can we agree on a new, firm deadline for 3 PM?"

(This is not a personal attack; it's a professional conversation) .

Be consistent. Be honest (if you make a mistake, own it). Be a listener (ask them for their opinions). And be reliable .

Do your research. Ask intelligent questions. But most importantly, listen to the interviewer. Be curious about their role and their experience at the company .

Use the L.E.A.P. method:

• Listen: Let them vent. Don't interrupt.
• Empathize: "I can hear how frustrating this is, and I understand why you're upset."
• Apologize: Apologize for their feeling ("I'm so sorry for this experience.").
• Problem-solve: "Here is what I am going to do for you right now...".

• Proactive Communication: Call them before a small problem becomes a big one.
• No Surprises: Be transparent about fees and deadlines.
• Go Beyond: Send them an article that's relevant to their business. Show you are thinking about them, not just their invoice .

You don't say "no." You "offer options."

• "That's an important request. To do that by Friday, it would require X, Y, and Z. The alternative is we can deliver the standard report by Wednesday. Which path works better for you?"

This turns you from a "blocker" into a "collaborator  .

Use the Feedback Sandwich.

1. Praise: "Sita, your work on the client presentation was excellent."
2. The "Fix": "One small thing I noticed: in the future, if we could double-check the final numbers, that would make it perfect."
3. Praise/Encourage: "But overall, great job. We're lucky to have you".

This is a superpower.

1. Breathe.
2. Say "Thank you." ("Thank you for that feedback.")
3. Get curious: "Can you tell me more about that?"

You are showing that you are "coachable," which is a key trait of a leader  .

A boundary is just a clear statement of what is and isn't okay. Use a simple "I-Statement."

• "I am not able to take calls after 8 PM, but I will respond first thing in the morning."
• "I understand you're upset, but I can't continue the conversation if you're yelling at me  .

A good apology is not "I'm sorry you feel that way." A good apology is:

1. "I'm sorry for..." (Be specific: "...for snapping at you in the meeting.")
2. "It was my fault." (Take responsibility.)
3. "In the future, I will..." (State how you'll change.).

Don't participate. Have a polite "exit line."

• "I'm sorry, I have to get back to this report."
• "I wasn't there, so I don't feel comfortable commenting."

People will learn you are a "trustworthy" person, and your professional relationships will be stronger for it  .

The secret to small talk is to be a great listener. You don't have to be interesting; you just have to be interested. Ask open-ended questions:

• "What did you think of the presentation?"
• "Working on anything exciting this week?".
  

It takes more effort.

• Turn your camera on in meetings.
• Use 5 minutes at the start of a call for "small talk" (not just business).
• Be extra-clear in your emails and chats .
  

Trust = (Credibility + Reliability + Intimacy) / Self-Orientation.

We will teach you how to build your credibility (you're smart), reliability (you do what you say), and intimacy (they feel safe with you), while reducing your self-orientation (it's not all about you).

You can't change them. You can only change your response.

1. Be firm (set boundaries).
2. Be polite (stay professional).
3. Be detached (don't take their behavior personally) .
   

It's for all our students (CA, IBPS, etc.) and any professional in Nagercoil who wants to improve their "people skills" to get ahead in their career.

Our trainers are certified corporate trainers and soft-skill experts who specialize in communication and psychology .

No! It's about 20% theory and 80% practice. You will be in pairs and small groups, role-playing real-life scenarios in a safe environment .

No. This is an educational, skill-building workshop for professional and personal relationships. It is not couples therapy or individual therapy. Please see a licensed professional for that .

Yes, all participants who successfully complete the workshop will receive a Certificate of Completion in "Professional Relationship Management" from Mercury Edutech Academy  .

"It is a one-day (6-hour) intensive workshop" or "It is a 4-week (2 hours per week) program."

Please contact our Nagercoil office or visit our website for the latest fee structure and batch-start dates .

No. We use pre-written, professional scenarios (like "dealing with an angry customer") for our role-playing. You will never be forced to share anything personal .

We keep our batches small (15-20 people) to ensure everyone gets a chance to practice and receive personal feedback  .

Our trainers are fluent in both English and Tamil to ensure all concepts are 100% clear .

You can visit our center in Nagercoil, call us at +91 6381560230, or fill out the inquiry form on our website  .

"Handling Disputes" is a key part of this broader course. This course covers all aspects of a relationship (building, maintaining, and repairing), while the other is a deep dive into just the "repair" part .

This is a myth. You don't have to be a "social butterfly." You just need to be respectful, reliable, and a good listener. This course teaches you those skills, regardless of your personality type .

100%. The skills you learn to manage a boss or client are the exact same skills that will help you communicate better with your family and friends .

Because at Mercury Edutech, we build leaders. We know that to be a CA Partner, a Bank GM, or a CFO, your "people skills" are even more important than your technical skills .

It's the skill of "managing up" (Module 2). It's about understanding their priorities, communicating proactively, and making their job easier, which in turn makes your career grow faster .

We understand! Our trainers are experts at creating a fun, low-pressure environment. You can start by just observing, and you'll be surprised how quickly you'll want to join in .

It will help you navigate them by being transparent, building strong alliances (based on trust, not gossip), and staying focused on the work .

The "homework" is to go out and try one small thing. (e.g., "This week, try to give one person a piece of genuine, specific praise").

The first step is to recognize that "people skills" are skills, not just talent. And like any skill, you can learn them. The second step is to call us .