Hearing is the physical ability of your ears to sense sound. It's passive. Listening is a mental and emotional skill of paying attention, understanding, and processing what someone is saying.

It is 100% a skill. Some people may be naturally more patient, but everyone can learn to be a better listener with practice  .

Active Listening is the conscious effort to hear, understand, and respond to the entire message (both words and emotions). It's the core skill we teach in this workshop .

This is the next level. It's listening to understand the emotions and feelings behind the speaker's words. It's the key to building trust .

This is what you use in a meeting or lecture. It's listening to analyze, evaluate, and form an opinion on the information being presented .

No. In today's world, good talkers are common, but good listeners are rare and incredibly valuable. Leaders are almost always great listeners.

Because we are distracted! We are thinking about our reply, our phone is buzzing, or we are busy with our own "inner dialogue".  

It's the "voice in your head" that is constantly thinking, judging, and planning. It's the #1 barrier to good listening .  

• Level 1 (Internal): Listening only to how it affects you. (e.g., "What does this mean for me?")
• Level 2 (Focused): Listening with intense focus on the other person. This is where true connection happens.
• Level 3 (Global): Listening to their words, their tone, and the energy in the room  .  
  

To move you from a "Level 1" (self-focused) listener to a "Level 2" (other-focused) listener .  

It builds trust, reduces mistakes, helps you understand your boss's expectations, and makes you a better team player. People who listen well get promoted faster .

This is your most critical interview skill. You will learn to listen to the real question the panel is asking, not just the surface words. This helps you give a much more intelligent and relevant answer.

To be a good auditor or consultant, you must understand your client's business. You can't do that by talking. You do it by asking good questions and listening to the answers  .

An angry customer wants one thing first: to be heard. When you listen actively (without getting defensive), they will calm down 80% of the time, before you even offer a solution .

It's the foundation of all strong relationships. When you truly listen to someone, you are sending a powerful message: "You matter to me." This stops most arguments before they start  .

Yes. You will learn to listen actively to your professors, which means you'll understand complex topics better and take more effective notes .

Yes. You can't lead people you don't understand. Listening to your team is the only way to find out about problems, good ideas, and what truly motivates them o. Stress is a real, measurable physiological response that affects your entire body, from your heart rate and blood pressure to your immune system .

•  Interrupting: Finishing their sentences.

• The "One-Upper": "Oh, you think that's bad? Listen to what happened to me..."

• The "Problem-Solver": Jumping in with a solution before they've even finished talking .

Non-verbal cues:

• Make good (but not aggressive) eye contact.
• Nod your head.
• Angle your body towards the speaker.
• Put your phone away .

A key tool. It's repeating what the person said in your own words.

• Them: "I'm so stressed, my exams are close and I haven't even started."
• You: "So, if I'm hearing you right, you're feeling overwhelmed because the exams are near and you're worried about your preparation .

This is about reflecting the emotion.

• Them: (Sighs) "My boss just put three new reports on my desk."
• You: "That sounds really exhausting."

This validates their feelings .

Just listen. Don't plan your reply. Don't judge. Just stay curious and focus 100% of your attention on the speaker .

Pay attention to their tone of voice, their body language, and the pauses. Often, the real message is in the emotion, not the words .

Questions that cannot be answered with "yes" or "no." They are the key to good listening.

• Closed: "Was the meeting good?"
• Open: "What were your biggest takeaways from the meeting?".
  

Treat listening like a meditation. When you notice your mind has wandered (and it will!), just gently bring your focus back to the speaker .

This is an advanced skill. Your goal is not to agree, but to understand. Get curious. "Tell me more about why you feel that way." You can understand their perspective without ever having to share it .

You can politely interrupt by paraphrasing. "This is a really important point you're making. Let me just pause you to make sure I've got it right..."

This is hard!

1. Breathe. Your first instinct is to get defensive. Don't.
2. Just listen. Don't interrupt or make excuses.
3. Paraphrase: "So, what you're saying is my reports have been late."
4. Ask a question: "Can you give me an example?"
5. Say thank you: "Thank you for that feedback. I'll work on it."

Your job is to be the "listener" in the group. You'll be the one who notices when the group goes off-track. You can say, "This is all great, but I think we're forgetting what [Person A] said...".

Be honest. "I really want to give this my full attention, but I have a meeting in 5 minutes. Can we talk about this properly at 3 PM?" This is better than "fake listening."

It's for all our students (CA, CMA, ACCA, IBPS, etc.), working professionals, and anyone who wants to improve their communication and relationships .

Our trainers are certified soft-skill experts and life coaches who have real-world experience in corporate training .

Absolutely not. It is a highly interactive workshop. You will spend most of your time in activities, role-playing, and practicing, not just listening to a lecture .

No. This is an educational, skill-building workshop. If you are struggling with deeper issues, we recommend consulting a professional therapist .

Yes, all participants who complete the workshop will receive a Certificate of Completion in "Active Listening & Communication Skills" from Mercury Edutech Academy  .

(You can fill this in) e.g., "It is a one-day (6-hour) intensive workshop" or "It is a 4-week (2 hours per week) program." 

Please contact our Nagercoil office or visit our website for the latest fee structure and batch-start dates (You can fill this in) e.g., "It is a one-day (6-hour) intensive workshop" or "It is a 4-week (2 hours per week) program" .

No. You will never be forced to share anything you are not comfortable with. We use general, professional scenarios for our role-playing  .

We keep our batches small (15-20 people) to create a safe and supportive environment for practice .

Our trainers are fluent in both English and Tamil to ensure all concepts are crystal clear for our students in Nagercoil.

You can enroll by visiting our center in Nagercoil, calling us at +91 6381560230 , or filling out the inquiry form on our website .

They are partners! Active Listening is the mechanic or the skill. Empathy is the intention or the spirit behind it. You cannot be empathetic if you are not an active listener  .

People with low self-esteem are often "Level 1" listeners (stuck in their own heads, worrying about what the other person thinks of them). Building listening skills actually boosts your confidence, as you become more present and connected  .

An open mind and a willingness to practice.

This course is perfect for you! Introverts are often naturally good listeners. This workshop will help you build on that strength and give you tools to use it confidently .

We will give you a "practice plan," e.g., "For the next week, try to paraphrase what someone says just once a day."

Yes. By actively listening in class, you will absorb more information, understand complex topics faster, and your study time will become more effective.

Because Mercury Edutech believes in building the whole professional. A brilliant CA who can't listen to their client is only half-prepared. We give you the complete package for success  .

No. The "test" is the practice you do in the workshop. This is a skill, not a theory.

The first step is simply to notice your own listening habits today. Are you really listening, or just waiting to talk? The second step is to call us. We can teach you the rest .