It is the skill of interacting with others in a way that is effective and mutually satisfying. It means you can achieve your goals while building and maintaining good relationships .

Communication is a part of it, but this is much broader. It also includes assertiveness, conflict resolution, empathy, and listening. It's the "master skill" of people .

No. This is a common mistake. "Being nice" is often "Passive" behavior. This course teaches you to be kind and respectful, but also clear and firm .

Absolutely not. Manipulation is getting what you want at someone else's expense, often dishonestly. Interpersonal Effectiveness is about being open, honest, and finding a "win-win" solution .

Yes, 100%. This is not a course to turn you into an extrovert. It's a course to give you the skills to interact confidently as an introvert. Many introverts become the most effective listeners and communicators .

This course is also for you. Often, "strong personalities" are actually "Aggressive" communicators, which can damage team morale. We'll teach you how to be just as strong and effective, but in a way that builds relationships instead of breaking them .

To help you find the balance between achieving your goals and maintaining your relationships .   

It's a "human skill," and it's one of the hardest and most valuable skills to master .   

This course is a key component of building your EQ. Interpersonal Effectiveness is the "action" part of Emotional Intelligence .   

In a world of AI and automation, your technical skills can be replicated. Your human skills—your ability to collaborate, manage, and connect—are what make you irreplaceable .   

Assertiveness is the ability to express your thoughts, feelings, and needs in a clear, honest, and respectful way, without violating the rights of others .

• Passive: You don't speak up. Your needs are not met. (You lose, they win).
• Aggressive: You speak up, but in a demanding, hostile, or blaming way. (You win, they lose).
• Assertive: You speak up clearly, calmly, and respectfully. You aim for a win-win .

This course is made for you! It will feel uncomfortable at first, but we will give you the tools and a safe space to practice setting small, healthy boundaries .

We teach many techniques, including:

• The "Sandwich": (Positive - No - Positive) "I appreciate you asking, but I can't take on that project right now. I hope I can help on the next one."
• The "Delay": "Let me check my schedule and get back to you ".
  

No. Being aggressive is rude. Being assertive is just being clear. "I understand you need this, but I am in the middle of a deadline. I can help you after 4 PM." That is clear, not rude  .

This is "indirect" aggression. It's when you are angry but don't say it. (e.g., "Fine, whatever" or "I'm not mad" when you clearly are). This is very damaging. We teach you to be direct (Assertive) .

No. Conflict is normal and can be healthy. It's just a sign that two people have different needs. Unresolved or poorly-handled conflict is bad .

Yes. Avoiding conflict doesn't make it go away; it just makes it get worse. You'll learn how to handle conflict calmly and early, so it doesn't build up .

The goal is not to "win." The goal is to solve the problem and preserve the relationship .

This is a key skill. We teach the "Listen, Acknowledge, Ask, Thank" method.

• Listen: Don't interrupt.
• Acknowledge: "I hear what you're saying."
• Ask: "Can you tell me more about that?"
• Thank: "Thank you for that feedback. I'll think about it .
  

We teach the "Feedback Sandwich."

• Top bread: Start with something genuinely positive.
• The "meat": Give the specific, constructive criticism ("I noticed that...").
• Bottom bread: End with an encouraging or positive statement .
  

You will be able to handle a difficult audit client, ask clarifying questions to your seniors, and present your findings to a partner with confidence .

This is 90% of your job. You'll learn to handle an angry customer with a "calm and in-control" script, and you will ace the PO interview's "What would you do if..." questions .

It teaches you to build rapport with the interviewer, answer questions clearly (without rambling), and ask intelligent questions. Your body language will project confidence . ​

You'll learn to manage "up." This means learning to communicate in their preferred style, setting boundaries respectfully, and presenting solutions, not just problems .

You'll learn to use assertive communication to address the problem directly and respectfully, without blaming or being aggressive. "I noticed you missed the deadline. I need you to complete your part by 3 PM so I can do mine. What's going on?".

 Yes, all participants who successfully complete the workshop will receive a Certificate of Completion from Mercury Edutech Academy.

This is the skill of networking. Networking isn't about collecting cards; it's about building relationships. This course teaches you how to do that.

This might be the biggest benefit. All the skills—listening, assertiveness, conflict resolution—are 100% transferable to your home life .

A huge amount of stress comes from unresolved conflicts, saying "yes" when you mean "no," and feeling misunderstood. This course gives you the tools to fix all three .

Active Listening is the foundation of interpersonal effectiveness. You must complete our "Listening" course, or be proficient in it, to get the most from this one .

Empathy is the heart of this skill. Empathy is how you understand the other person. Assertiveness is how you express yourself. You need both .

Self-esteem is the courage. You need healthy self-esteem to believe you have the right to be assertive. This is why we recommend taking these courses together . ​

Yes. Interpersonal Effectiveness (or "Social Skill") is one of the key pillars of EQ .

It's for all our students (CA, IBPS, etc.) and any professional in Nagercoil who wants to improve their "people skills" to get ahead in their career .

Our trainers are certified corporate trainers and soft-skill experts who specialize in communication and psychology .

No! It's about 20% theory and 80% practice. You will be in pairs and small groups, role-playing real-life scenarios in a safe environment . ​

No. This is an educational, skill-building workshop. It is not a therapy group. If you are dealing with deep-seated social anxiety or other mental health issues, please consult a licensed professional .

Yes, all participants who successfully complete the workshop will receive a Certificate of Completion in "Interpersonal Effectiveness" from Mercury Edutech Academy .

"It is a two-day (12-hour) intensive workshop" or "It is a 6-week (2 hours per week) program" .

Please contact our Nagercoil office or visit our website for the latest fee structure and batch-start dates .

No. All participation is voluntary. We use professional, general scenarios for our role-playing .

We keep our batches small (15-20 people) to ensure everyone gets a chance to practice and receive personal feedback  .

Our trainers are fluent in both English and Tamil to ensure all concepts are 100% clear  .

You can visit our center in Nagercoil, call us at +91 6381560230, or fill out the inquiry form on our website .

We understand! Our trainers are experts at creating a safe, supportive, and fun environment. You'll be surprised at how quickly you'll feel comfortable  .

Yes. If you are a manager, we highly recommend this. You'll learn how to stop being a "boss" and start being a "leader".

The "homework" is to go out and try one small thing. (e.g., "This week, try to give one person a piece of genuine, specific praise.") .

Because at Mercury Edutech, we build careers, not just pass exams. We know what it takes to succeed, and technical skill is only 50% of it. This is the other 50%  .

The first step is to recognize that "people skills" are skills, not just talent. And like any skill, you can learn them. The second step is to call us .